Terms & Conditions

Mhangela Lodge

Mhangela Lodge
Balule Private Nature Reserve
Grietjie Gate, Farm 54

R40 Phalborwa 1390

Guest Reservations
email:
contact@mhangela.farm
Phone: +2773 2262533

Skype: jens_reverchon

Trade Reservations
email:
jr@mhangela.farm
Phone: +2773 2262533

Skype: jens_reverchon

Mhangela
nature lodge & country house

Terms & Conditions

BOOKING CONDITIONS

  • Children over the age of 14 are welcome
  • No pets permitted
  • Two days minimum stay from the 1st of December to the 31st of January

CREDIT CARDS TAKEN

  • Visa,
  • Master Card

RATES EXCLUDE

Rates exclude additional services such as

  • airport pick up or drop offs
  • laundry
  • spirits
  • cocktails and champagne
  • transportation to and from attractions or events outside Grietjie activities and gratuities

LANGUAGES SPOKEN

  • English
  • German
  • French
  • Afrikaans

SMOKING POLICY

Mhangela is a smoke – free environment and smoking is prohibited in and outside the house. A designated smoking area is provided.

LARGER GROUPS

If you are travelling in a larger group, or need more rooms for a function, please contact us. We will be happy to refer you to one of our partner lodges. 

PAYMENT

  • 50% deposit is due at the time of booking to secure your reservation, the balance is due 30 days before arrival at Mhangela
  • 100% payment is required for bookings less than 30 days before arrival at Mhangela

CANCELLATION POLICY

  • In the event of notification of cancellation – to be in writing and receipt thereof acknowledged by Mhangela in order to be valid – the following cancellation fee shall apply on the full booking
  • More than 60 full days prior to arrival : 10% administration fee
  • 30 – 60 full days prior to arrival: 50% cancellation fee
  • 29 or less full days prior to arrival: 100% cancellation fee
  • No refunds for no-show or early departure
  • Cancellation fees are levied only if losses are incurred by Mhangela as a result of the cancellation. Should the accommodation be resold in full or in part, cancellation fees will be refunded in full or pro rata less a 10% handling fee

RATES & SPECIALS

  • Please get in touch with us directly

PLEASE NOTE

  • We do not have phones in the suites. Please use your mobile and/or our free WiFi
  • We have secure parking for all our guests
  • As we have remote controlled property gates we provide guests with a remote in addition to the room key on arrival. For key and remote we ask for a refundable deposit of R500

We are looking forward to seeing you and wish you a safe trip.

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